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Customer Service Representative

Description:

The Customer Service Representative will be responsible for working with our dealer channel in bringing our products to market. This will be accomplished primarily by handling inbound calls from our dealer base, evaluating applications in order to find the best solution and to cross-sell or up-sell additional product. Our representatives will also be responsible for providing efficient and courteous customer service experience at all times.

 

Responsibilities:

  • Provide timely and accurate information to incoming dealer order status and product knowledge requests.
  • Produce quotations and proposals.
  • Determine requirements and expectations in order to recommend specific products and solutions.
  • Identify cross-selling opportunities
  • Address and overcome buying obstacles
  • Recommend alternative products based on cost, availability or specifications
  • Accurately process sales transactions such as order, quotes or returns
  • Provide information regarding availability of in-stock items
  • Record details of inquiries, comments and complaints
  • Provide feedback to company
  • Communicate and coordinate with internal departments
  • Follow-up on quotes

Skills and Experience:

  • Bilingual (Spanish) Required
  • Knowledge of customer service principles and practices
  • Team player
  • Excellent interpersonal and communications skills
  • Technical aptitude
  • Strong math skills
  • Problem analysis and problem-solving
  • Manage time effectively
  • Detail oriented
  • Strong computer skills with experience in Microsoft Office Suite and CRM software

The successful candidate for this position will have a minimum six months to one year related experience and/or training; or equivalent combination of education and experience. The ideal candidate will be self-motivated and have the ability to work and multi-task in a fast-paced environment.

Send your resume and salary history to Human Resources: search1@bluffmanufacturing.com. Salary negotiable. Qualified individuals will be contacted for an interview. Equal Opportunity Employer

Contact Us

Phone: 817-293-3018
Toll Free: 800-433-2212

Bluff Manufacturing
1400 Everman Pkwy • Suite 156
Fort Worth, TX 76140
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Plant Location
9201 S. Freeway
Fort Worth, TX 76140
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