Bluff offices and plants remain open and operational at this time and we will continue to make every effort to serve the needs of our customers.
In April of this year amid all the recession talk I wrote an article on this blog entitled “Business is Always Good – For Hard Workers”. It was a good article and reflected what I know about troubled economic times having seen several since my first job in Material Handling in 1966.
I worried about the title. Not wanting to offend by implying that if your business was down it was because you were not working hard enough. I started to edit the title. But then I thought ….. in my career there have been a few that cared enough to say hard things to me. Things that were, at the time, difficult to hear. But over time have made all the difference.
I know many of you have challenged yourselves to excellence, or are being challenged by your company managers or company culture. I know this because, in the face of the current economic news, your business with us is good…..very, very good.
In light of run-away steel prices, increase transportation costs driven by four dollar gasoline and uncertainty many of you have redoubled your efforts and increased your reach. You have educated yourselves so that you are the expert that your customer desperately needs. It is up to you to guide them through the maze of products and processes to the “sweet spot” for their company. Many of you are embracing not only new tools but new ways of thinking. One area that always served me well as I made my way through my customer’s warehouse or manufacturing floor is to look for the seams. Seams are where one process butts up to another. A hand-off or transfer point. Many times the process is studied and improved and re-improved, but the seam is not addressed. This is a real opportunity for the alert and prepared salesperson. It is also much appreciated by the manager or owner. He or she worries about or thinks about their business all the time. After all it is their lively-hood and if you show concern and creativity you set yourselves apart. You put yourselves into the position of trusted advisor. That is a good place to be.
Keep up the good work, stay focused…work hard and play often. When you bog down, remember…Bluff is a partner with resources….